Shopping FAQ
How long do you take to despatch an order?
Generally, we will despatch your order the other day since the date you placed the order.However, we may need to wait for 1 or 2 weeks for the stock at times.
How Long Does Shipping Take?
Shipping takes 10-20 days depending on location. Some distant areas can take a bit longer.But we will get to you.
Do you guarantee delivery time?
Because the post office handles your shipment,we cannot guarantee the exact time of delivery.However,we will give you an idea of when the package will arrive.
Where can I find my waybill number?
All tracking will be available once the item arrives in the destination country! Once the item arrives we will be able to update you with the tracking number.
There's something wrong with my order.
Please email us or message us on Facebook for the quickest reply!
How long will the return/exchange take to complete?
We typically process returns/exchanges within 48 hours upon receiving your package.
International customer
Why can't this product be shipped to my country?
Due to our licensing agreements, some of our licensed products are limited to select countries.
Do you ship internationally?
We currently ship to over 50 countries!
How long will it take for my order to arrive?
Shipping times vary depending on your country of residence and the shipping method you select.
Do I have to pay duties and taxes?
You may be required to pay duties and taxes depending on the laws of your country of residence.
What if my order delivery was delayed?
We definitely will deliver your order in time under normal circumstances. While, shipping delays may occur due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.
Thank you for your understanding and continued support. We love, and appreciate each and every one of you.